J-Bear and Me

learning to navigate the world, j-bear style

LUV from @SouthwestAir

Those playing along at home have known how terrible the past six or so months have been for our family. It just felt like bad news at every turn, from being separated from Brooklyn to having her torn from us completely and so many other little things along the way.

One day on a lark, I tweeted Southwest Airlines. We needed help if we were going to get to Ohio. I never thought they would respond. Then, shock of shocks, they did!

tweetsIt’s an understatement to say I was blown away. Someone took the time to just reach out to us. It was the first time that someone outside our community seemed to be listening. It was the first time that it looked like something good might begin to happen. It gave me the strength to go out in search of our new journey, a journey that will begin so much closer to home and without the baggage from before.

Ultimately, we do not need the assistance anymore. I had a wonderful exchange with Southwest over private messages and I learned how to get other non-profits in touch with them over needs they might have for travel as well as saw that compassion truly is a core value of theirs. They likely receive thousands of tweets in the course of a day, more when there’s foul weather and reason for anger. No one had to reach out to me and yet, people did. They did so with care and kindness.

Thank you for showing us LUV, Southwest. I hope that someday soon we can plan a real vacation with J’s new partner and come travel with you all!

 

1 Comment

  1. I love this! It’s heartwarming to see a large company care about PEOPLE not money all the time.

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